The leaders who thrive are those who know what to do with conflict.
Most organisations treat conflict as a problem to be managed.
Visionary leaders treat it as a signal – one that reveals where growth, trust, and change are possible.
| Programme Dates Start Date: 28 Sep 2026 End Date: 30 Sep 2026 |
Registration Deadlines Early Bird Deadline: 07 Sep 2026 Last Date for Registration: 18 Sep 2026 |
Programme Fee (Residential) Early Bird Fee: ₹95,850 + GST Regular Fee: ₹1,06,500 + GST |
Programme Fee (Non-Residential) Early Bird Fee: ₹81,000 + GST Regular Fee: ₹90,000 + GST |
Apply Now |
| * GST applicable at 18% | ||||
Three days. From conflict-averse to conflict-intelligent
Mr. Kumar Amit Akash
Mobile No. +91 8951281603
Email: kumar.amitakash@iimb.ac.in
“I find this program so relevant for all mid and senior level leaders who are dealing with people, conflicts are so natural and cannot imagine a situation without these, in case if we create the awareness understanding and reflecting will certainly cause a better inclusive development and growth, highly recommended.“
Lead Business HR Partner,
Avenue Supermarts Limited (Dmart)
I believe we can change the world if we start listening to one another again. Simple, honest, human conversation – Margaret J Wheately
PROGRAMME OVERVIEW
Conflict is inevitable in every workplace – but how leaders respond to it often determines the health, performance, and culture of their teams. This programme equips participants with the mindset, attitudes, and skills to move beyond viewing conflict as a problem to be avoided and instead approach it as an opportunity for growth. Through practical frameworks, dialogue tools, and deeper self-awareness, participants learn to engage constructively with differences in perspectives, identities, and interests – building the capability to transform conflict into meaningful conversations, purposeful decisions, and stronger collaboration towards shared organisational goals.
WHY THIS PROGRAMME
The data is hard to ignore. As highlighted in the Forbes article Workplace Conflict Is Costing Companies Billions – This May Be Why, unresolved conflict has far-reaching consequences for both individuals and organisations. According to the Myers-Briggs Company’s Conflict at Work study, leaders spend over four hours a week dealing with conflict on average – and time spent on workplace conflict has doubled since 2008. The CPP Global Human Capital Report, a widely cited industry benchmark from 20 years ago, estimates this costs companies approximately $359 billion in paid hours annually.
Yet when approached constructively, conflict can increase engagement, empathy, and communication, leading to greater collaboration and productivity. In today’s dynamic corporate landscape, made even more complex by the rapid advent of AI, the ability to navigate, manage, and leverage conflict for growth is a genuine leadership superpower. And it begins with a simple but profound shift in perspective: stop seeing conflict as a problem and start seeing it as an opportunity.
WHO SHOULD ATTEND
Built for leaders who carry organisational weight-This programme is not for early-career managers learning to navigate difficult conversations for the first time. It is designed for those whose decisions ripple across teams, functions, and shape the organisational culture itself.
Senior & C-Suite Leaders-VPs, Directors, and CXOs who shape culture and must model how conflict is handled at the top.
HR & People Leaders-HR Directors and CHROs who own the frameworks through which conflict is identified, escalated, or resolved.
General Managers-Leaders who sit at the intersection of strategy and execution, regularly navigating competing priorities and personalities.
Business Unit Heads-P&L owners who must maintain high-performance teams under pressure while managing internal and cross-functional tension.
PROGRAMME STRUCTURE
Three days. Three dimensions of conflict-The programme unfolds across three tightly sequenced days – from understanding conflict’s roots, to developing your personal repertoire, to embedding conflict-competent leadership across your organisation.
Day I: FOUNDATION-Understanding the anatomy of conflict
Day II: PRACTICE-Navigating conflict-live and in the room
Day III: INTEGRATION-Building a conflict-intelligent organisation
‘Three days.
Transform Conflicts. Don’t just Manage it.
Change how you lead through turbulence.
The shift begins here!
Faculty who work at the edges of policy, power, people.
Prof. Deepak Malghan
Associate Professor, Centre for Public Policy · IIM Bangalore
An eminent ecological economist at IIMB’s Centre for Public Policy and a recipient of the VKRV Rao Prize in Social Sciences (2015) and the T. N. Khoshoo Memorial Award (2023), he also served as an editor of the field’s flagship journal, Ecological Economics, from 2018 to 2026.
Known for his rigorous, interdisciplinary approach to systemic inequality and institutional behaviour – including workplace ethics and accountability – Prof. Malghan brings a rare structural lens to how organisations navigate tension and conflict. This work informs his pedagogical approaches to addressing conflicts within organizations. He is currently writing a global history of the idea of efficiency.
Prof. Sushmita Usha DevarajanSushmita brings over 18 years of practice in conflict transformation, mediation, dialogue facilitation, and leadership development, working with corporations, government bodies, and international organisations, including the World Bank. She holds international certifications in transformative coaching and mediation and spent over a decade as a Master Trainer, Coach, and Intervention Design Specialist with Soliya, a UN-partnered organisation in NY, focused on building inclusive communities globally.
As a leadership coach and facilitator in the corporate sector, she partners with senior leaders on purpose alignment, conflict transformation, executive presence, storytelling, and influence, enabling them to navigate complexity, strengthen relationships, and drive meaningful change. A Visiting Faculty at IIMB’s EEP and at ISB for Business Communication, Sushmita was selected to represent India by the United Nations (UNAOC) in 2014 as one of 75 Young Change Leaders worldwide. Her work is driven by a deep belief that conflict, when engaged with constructively transforms into a catalyst for growth, innovation, and transformation. Read more about Sushmita’s work here
Programme Fee
INR 1,06,500/- Residential and INR 90,000/- Non -Residential (+ Applicable GST) per person for participants from India and its equivalent in US Dollars for participants from other countries.
Early Bird Discount
Nominations received with payments on or before 07 September 2026 will be entitled to an early bird Discount of 10%.
Early Bird Fee (Residential) INR 95,850/-(+ Applicable GST)
Early Bird Fee (Non-Residential) INR 81,000/-(+ Applicable GST)
Group Discount
Group Discount of 5% percentage can be availed for a group of 3 or more participants when nominations received from the same organization.
Please Note
As a participant of this Short Duration Programme, you will be able to enjoy some exclusive benefits other than the outcomes such as skills and knowledge enhancement and building specific competencies that can help shape your career growth.
Some of the exclusive benefits of attending this programme are listed below –
