Workplace Conflict – An Opportunity for Growth

Venue/Deadlines Program Dates Program Fees

Venue : IIMB Campus
Early Bird Discount Date : 27-Nov-2024
Last date for registration: 08 Dec, 2024

Start Date : 18 Dec, 2024
End Date : 20 Dec, 2024
Residential Fee(excluding GST) :  Rs. 1,05,000
Residential Early Bird Fee(excluding GST) :  Rs. 94,500
Non-Residential Fee(excluding GST) :  Rs. 90,000
Non-residential Early Bird Fee(excluding GST) :   Rs. 81,000

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About IIM Bangalore

Who Should Apply

Human Resource Heads
Head of Departments
Team Leads and Mid-level Managers

A maximum of 3 participants per organisation from different departments/areas are allowed to ensure effective learning from the programme’

Contact details

Mr. Junaid Ahmed
Landline No.:+91-80-26993371
Mobile No. +91-8951281609
Email: junaid.ahmed@iimb.ac.in

Starting In
Short Duration
International Travel
Alumni Status

Programme Overview
I believe we can change the world if we start listening to one another again. Simple, honest, human conversation – Margaret J Wheately

The inability to manage conflict within the team is the number one reason for high levels of stress, stagnant careers, and dissatisfaction. On the flip side, the ability to integrate multiple views and understand different identities and perspectives is a crucial skill required for managers to grow within the organization.

What happens in situations of conflict? What happens when we engage with people with different perspectives, incentives, and orientations? We lose our ability to listen, to see with clarity, and often end up acting from a place of difficult emotions. The narrative gets complicated, difficult to address and resolve, leading to a downward spiral!

And the fact is, conflict is a part of our everyday living, whether explicit or implicit, whether we acknowledge it or not. The quality of our professional and personal life is largely dependent on how we respond to conflict. If addressed with the right mindset and attitude, conflict can be transformed into real opportunities for growth for the individuals involved, as well as for the organization.

What if you could reframe differences as opportunities for robust and innovative solutions? What if you had the skills and tools to support your teammates in conflict situations? What if you could help them address conflict constructively and meaningfully, where everyone feels heard, their needs acknowledged, and are able to address the core needs of the team and the organization? This is the crux of transforming conflict.

Although difficult, this is not impossible to achieve. The rewards are higher performance, innovation, and a more satisfying workplace. To start with one needs to understand where conflicts come from, the impact of conflict dynamic on people, including oneself and the organizational system, and seek ways to engage with conflict in a way that is constructive. And then one needs to practice this intentionally and actively.

What are the different identities we have? How do we relate to it? What is its connection to conflict? These are some questions we will intentionally explore in this programme. This will lead you to insights that will help you gain a deeper understanding of yourself as well as of others. You will also learn to proactively engage with differences and diversity in your teams in a way that fuels the growth and wellbeing of your team, your department and your organization. You will gain practical skills and tools of dialogue as well to aid you in this endeavour.

Programme Objectives
• Understanding conflicts and conflict dynamics
• Learning to acknowledge emotions in conflict
• Becoming more aware of one’s biases, and challenging one’s perceptions
• Working with multicultural teams and diverse perspectives
• Understanding organizational and individual benefits of integrating multiple perspectives
• Understanding how to build innovation networks that bridge across groups
• Having a difficult conversation with active listening, critical thinking, and empathy
• Addressing conflict constructively in the workplace
• Connecting with peers for creative solutions

Programme Content
• Conflict dynamics
• Role of emotions in conflict
• Constructive feedback
• Engaging with differences with curiosity
• Networks for innovation in an uncertain world
• Diversity, access, and inclusion
• Having difficult conversations meaningfully
• Harvesting creative solutions

This will be an interactive programme where the participants will be expected to engage proactively with the material. Case studies, in-class exercises, and presentations are components of the pedagogy. Participants will be given assignments to work on individually and in teams that will be presented and discussed in class. The course is designed to ensure the immediate application of concepts introduced during the programme to enhance learning.

Programme Directors


Deepak Malghan is a chemical engineer and ecological economist working at the scale theory and thermodynamics interface. Scale in ecological economics refers to the proportional relationship between the economy and the ecosystem that contains and sustains it.  Among other recognitions for his contributions to scale theory, Malghan received the 2015 VKRV Rao Prize in Social Sciences and the 2023 T N Khoshoo Memorial Award. Malghan has served as an editor at Ecological Economics, the field’s flagship journal (2018–23). 

Malghan is an affiliated researcher at the Stockholm Environment Institute, and his translational ecological economics research has focussed mainly on urban hydrology problems.

Beyond ecological economics, Malghan’s lab at IIMB has pioneered new methods for characterizing ethnic inequality and stratification by combining tools and insights from economics, demography, and political science. His current projects apply these methods to study classical and emerging problems in ethnic politics and environmental injustice. 

Outside of credentialed academic pursuits, Malghan is also an unlicensed amateur historian. He is the co-author of an intellectual biography of  J. C. Kumarappa (1892-160), a pioneering Indian ecological thinker and political philosopher (Oxford University Press, 2016). He is currently working on a book project (provisionally titled Citius, Altius, Fortius: A History of How the World Became Efficient) that develops the global history of the modern idea of efficiency. 


Ms. Sushmita Usha Devarajan is a conflict transformation practitioner. She has done her Master’s in apparel merchandising from School of Fashion Technology. She however gave up her stable fashion career of 8 years to start from scratch as a volunteer at the first conflict resolution organization in India in 2008.

Passionate about enabling people to engage with differences meaningfully and building authentic human connections, Ms. Devarajan has since been working as a self-leadership and conflict transformation coach, intercultural and inter-identity dialogue facilitator, trainer and mediator. She consults with individuals and groups helping them to better understand differences and work towards addressing conflict – inner and outer – to transform them into learning and growth moments. She has consulted with grassroots and government organizations, educational institutions, non-profits, and corporations.

Ms. Devarajan is a Virtual Exchange and Design Officer at www.Soliya.net, a UN partnered non-profit based out of New York and Tunis, that works in the field of higher education pairing the power of technology and the science of dialogue to meaningfully transform communities. She is an ICF-certified Transformation Coach and ADR chambers certified Mediator.

Programme Charges

Programme Fee
INR 1,05,000/- Residential and INR 90,000/- Non -Residential (+ Applicable GST) per person for participants from India and its equivalent in US Dollars for participants from other countries.

Early Bird Discount
Nominations received with payments on or before 27-Nov-24 will be entitled to an early bird Discount of 10%.
Early Bird Fee (Residential) INR 94,500/-(+ Applicable GST)
Early Bird Fee (Non-Residential) INR 81,000/-(+ Applicable GST)

Group Discount
Group Discount of 5% percentage can be availed for a group of 3 or more participants when nominations received from the same organization.

Please Note

  • All enrolments are subject to review and approval by the programme director. Joining Instructions will be sent to the selected candidates 10 days prior the start of the programme.
  • The programme fee should be received by the Executive Education Office before the programme commencement date.
  • In case of cancellations, the fee will be refunded only if a request is received at least 15 days prior to the start of the programme.
  • If a nomination is not accepted, the fee will be refunded to the person/ organisation concerned.
  • A certificate of participation will be awarded to the participants by IIMB.

Participant Benefits

As a participant of this Short Duration Programme, you will be able to enjoy some exclusive benefits other than the outcomes such as skills and knowledge enhancement and building specific competencies that can help shape your career growth.

Some of the exclusive benefits of attending this programme are listed below –

  • Receive Executive Education eNewsletters
  • Invitation to share articles to the EEP blog (subject to a shortlisting process)
  • Participate in EEP webinars on various topics
  • Invitation to curated events and programs by the EEP office

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How To Apply for the Programme

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