Workplace Conflict – An Opportunity for Growth

Venue/Deadlines Program Dates Program Fees

Venue : IIMB Campus
Early Bird Discount Date : 27-Nov-2024
Last date for registration: 08 Dec, 2024

Start Date : 18 Dec, 2024
End Date : 20 Dec, 2024
Residential Fee(excluding GST) :  Rs. 1,05,000
Residential Early Bird Fee(excluding GST) :  Rs. 94,500
Non-Residential Fee(excluding GST) :  Rs. 90,000
Non-residential Early Bird Fee(excluding GST) :   Rs. 81,000

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About IIM Bangalore

Who Should Apply

  • Human Resource Heads
  • Head of Departments
  • Senior Level Managers
  • Team Leads and Mid-level Managers

A maximum of 3 participants per organisation from different departments/areas are allowed to ensure effective learning from the programme.

Contact details

Mr. Junaid Ahmed
Landline No.:+91-80-26993371
Mobile No. +91-8951281609
Email: junaid.ahmed@iimb.ac.in

Starting In
Short Duration
International Travel
Alumni Status

Programme Overview
I believe we can change the world if we start listening to one another again. Simple, honest, human conversation – Margaret J Wheately

The inability to manage conflict within the team is the number one reason for high levels of stress, stagnant careers, and dissatisfaction. On the flip side, the ability to integrate multiple views and understand different identities and perspectives is a crucial skill required for managers to grow within the organization.

What happens in situations of conflict? What happens when we engage with people with different perspectives, incentives, and orientations? We lose our ability to listen, to see with clarity, and often end up acting from a place of difficult emotions. The narrative gets complicated, difficult to address and resolve, leading to a downward spiral!

And the fact is, conflict is a part of our everyday living, whether explicit or implicit, whether we acknowledge it or not. The quality of our professional and personal life is largely dependent on how we respond to conflict. If addressed with the right mindset and attitude, conflict can be transformed into real opportunities for growth for the individuals involved, as well as for the organization.

What if you could reframe differences as opportunities for robust and innovative solutions? What if you had the skills and tools to support your teammates in conflict situations? What if you could help them address conflict constructively and meaningfully, where everyone feels heard, their needs acknowledged, and are able to address the core needs of the team and the organization? This is the crux of transforming conflict.

Although difficult, this is not impossible to achieve. The rewards are higher performance, innovation, and a more satisfying workplace. To start with one needs to understand where conflicts come from, the impact of conflict dynamic on people, including oneself and the organizational system, and seek ways to engage with conflict in a way that is constructive. And then one needs to practice this intentionally and actively.

What are the different identities we have? How do we relate to it? What is its connection to conflict? These are some questions we will intentionally explore in this programme. This will lead you to insights that will help you gain a deeper understanding of yourself as well as of others. You will also learn to proactively engage with differences and diversity in your teams in a way that fuels the growth and wellbeing of your team, your department and your organization. You will gain practical skills and tools of dialogue as well to aid you in this endeavour.

Programme Objectives
• Understanding conflicts and conflict dynamics
• Learning to acknowledge emotions in conflict
• Becoming more aware of one’s biases, and challenging one’s perceptions
• Working with multicultural teams and diverse perspectives
• Understanding organizational and individual benefits of integrating multiple perspectives
• Understanding how to build innovation networks that bridge across groups
• Having a difficult conversation with active listening, critical thinking, and empathy
• Addressing conflict constructively in the workplace
• Connecting with peers for creative solutions

Programme Content
• Conflict dynamics
• Role of emotions in conflict
• Constructive feedback
• Engaging with differences with curiosity
• Networks for innovation in an uncertain world
• Diversity, access, and inclusion
• Having difficult conversations meaningfully
• Harvesting creative solutions

This will be an interactive programme where the participants will be expected to engage proactively with the material. Case studies, in-class exercises, and presentations are components of the pedagogy. Participants will be given assignments to work on individually and in teams that will be presented and discussed in class. The course is designed to ensure the immediate application of concepts introduced during the programme to enhance learning.

Programme Directors


Deepak Malghan is a chemical engineer and ecological economist. Among other recognitions for his contributions to theoretical ecological economics, Malghan received the 2015 VKRV Rao Prize in Social Sciences and the 2023 T N Khoshoo Memorial Award. Malghan has served as an editor at Ecological Economics, the field’s flagship journal (2018–23). Malghan is also a historian. He is the co-author of an intellectual biography of J. C. Kumarappa (1892-160), a pioneering Indian ecological thinker and political philosopher (Oxford University Press, 2016). He is currently working on a book project (provisionally titled Citius, Altius, Fortius: A History of How the World Became Efficient) that develops the global history of the modern idea of efficiency. Malghan has also worked on questions of social diversity deficits and social exclusion at elite public institutions in India, and this work informs his pedagogical approaches to addressing conflicts within organizations.


Sushmita Usha Devarajan is a partner at Organisational Development Alternatives (ODA), specialising in organisational culture and leadership development. At ODA she works with multinationals like Wells Fargo, Alstom and GSK. With expertise in conflict transformation and international certifications in transformative coaching, dialogue facilitation, mediation, and training, she has contributed to corporations, government organisations, educational institutions, and non-profits, both in India and internationally in the last 16 years.

Sushmita serves as faculty on the topic of ‘Influencing’ in the TISS and ODA collaboration ‘Organisational Development Certification Program’. She is a co-founder of an NGO called Sadbhavna, dedicated to creating safe spaces for young people to engage in socially relevant difficult conversations.

Sushmita’s professional journey includes serving as an external consultant for The World Bank, where she has facilitated international mediator workshops and addressed multi stake holder conflicts related to World Bank projects. She was a Master Trainer and Facilitator, TOT (Training of Trainers) Trainer, Coach, Mentor and Design Specialist at a New York–Tunis based facilitation and dialogue organisation called Soliya – a UN partnered international non-profit. She collaborated with organisations, professionals and teams across the globe for more than a decade in her work with Soliya.

Programme Charges

Programme Fee
INR 1,05,000/- Residential and INR 90,000/- Non -Residential (+ Applicable GST) per person for participants from India and its equivalent in US Dollars for participants from other countries.

Early Bird Discount
Nominations received with payments on or before 27-Nov-24 will be entitled to an early bird Discount of 10%.
Early Bird Fee (Residential) INR 94,500/-(+ Applicable GST)
Early Bird Fee (Non-Residential) INR 81,000/-(+ Applicable GST)

Group Discount
Group Discount of 5% percentage can be availed for a group of 3 or more participants when nominations received from the same organization.

Please Note

  • All enrolments are subject to review and approval by the programme director. Joining Instructions will be sent to the selected candidates 10 days prior the start of the programme.
  • The programme fee should be received by the Executive Education Office before the programme commencement date.
  • In case of cancellations, the fee will be refunded only if a request is received at least 15 days prior to the start of the programme.
  • If a nomination is not accepted, the fee will be refunded to the person/ organisation concerned.
  • A certificate of participation will be awarded to the participants by IIMB.

Participant Benefits

As a participant of this Short Duration Programme, you will be able to enjoy some exclusive benefits other than the outcomes such as skills and knowledge enhancement and building specific competencies that can help shape your career growth.

Some of the exclusive benefits of attending this programme are listed below –

  • Receive Executive Education eNewsletters
  • Invitation to share articles to the EEP blog (subject to a shortlisting process)
  • Participate in EEP webinars on various topics
  • Invitation to curated events and programs by the EEP office

Certificate Sample

How To Apply for the Programme

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